A few years back, I was engaged by this Australian-US investor who wanted to sell her 4-bedder unit. I was not the first agent they engaged. Essentially, I was called up to clean up a mess created by the previous agent.
Their previous agent had “antagonised” their tenant so much that they started to become really upset and viewing became an issue.
When I took on this case, I held off viewings until I got to meet the tenants personally. It turns out that the previous agent had not managed the viewings well.
The tenants felt offended that big groups of buyers were all over their place at one go. They were disturbed so often due to so many viewing requests.
First and foremost – I felt that it was important for me to establish good rapport with the tenants as their attitude (how they treat or what they say to potential buyers) during the viewings is extremely important. I negotiated for an hour’s viewing once every fortnight during the weekends.
Tenants are not staying for free – they are paying monthly rental fees and deserve their privacy and own time. Some agents in their effort to please the owner – forgets all about the tenant.
While this was hard to coordinate, I managed to follow up with all interested buyers & co-broke agents to maximise our viewing opportunities. As tenants were happy, they were also helpful during the viewings and shared with the buyers how much they enjoy the unit and the surrounding areas.
This was likely one of the reasons a buyer was secured even with a very restricted viewing time range. I believe it is important for realtors to be flexible and resourceful enough to handle each unique situation and case.
When Intention Meets Impact
The misunderstanding and unhappiness didn’t originate from me. However, as a professional agent – I must do my best to own the misunderstanding and clarify my intentions.
How do I want the people I encounter to think, feel, and act as a result of this encounter with me?
By being consistently mindful of this question in my daily routine – I make sure all my clients are happy and satisfied with how I helped them. That’s how I create value for all parties involved.
Some people will say that being a property agent is an easy job and all our transactions will be replaced by apps. I giggle when I hear that because I know no app can beat the value of an honest-to-goodness face-to-face meeting.
There are days when the job is easy and there are days when the job is the hardest thing in the world. All par for the course. 🙂
Doing my best to help you achieve your desired goals whether is it selling your home or finding a new one – brings immense satisfaction.
If you have any genuine issues or challenges you are facing in your property portfolio – do let me know so we can arrange a no-obligation consultation session.